FAQs

Please contact us at enquiries@connection.uk.com and we will be happy to email you a copy of your requested assembly instructions.

All our CAD files are housed on our website. You will find these within the product pages as well as under the Resources section.

Please get in touch with our Customer Service team who will be able to advise if the product is still available or suggest an alternative option.

All our standard products are covered by a 5-year guarantee from date of manufacture.

Please contact us at enquiries@connection.uk.com and we will be happy to email you a copy of your requested product certificate.

All our product specification sheets and brochures are housed on our website. You will find these within the relevant product pages.

Please contact us at enquiries@connection.uk.com with your sample request(s) and we will post the samples to you.

Our standard lead time is 5 weeks (plus delivery), from receipt of a clean order.

Our standard delivery service operates Monday to Friday, with deliveries to a customer’s warehouse between 7am and 7pm. Should you wish to guarantee a specific time and day please get in touch with our transport department.

Our Showrooms are open Monday to Friday 9am to 5pm. We operate an open door policy, so we welcome you to drop in with no appointment. However  should you wish to book a tour supported by one of our sales team you can book your visit on our website via the Showroom page.