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FAQs

If there’s something you need to know, take a look at some of the most frequently asked questions by our customers.

Still not sure?

Can’t find an answer to your query? Contact us and we’ll aim to resolve your query as soon as we can.

Or call us on +44 (0)1484 600101 to speak to someone directly.

Where can I find assembly instructions?

Where can I find CAD files?

I can’t see a product in your current price-list, can I still buy it?

What is your warranty period?

Where can I find product certificates?

Where can I find product specification sheets and product brochures?

How can I get fabric, wood or metal samples?

What is your current lead time for standard products?

Is there a delivery charge on a specific day?

Why is there a £50 additional charge on my order?

What is the delivery charge direct to site?

What version of your Price & Specification Guide should I be using?

Where can I find information about fabric banding and pricing?

How do I register my project?

How do I find information about my account discount?

How do I book a visit to one of your showrooms?