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hello, how can we help?

If there’s something you need to know, take a look at some of the most frequently asked questions by our customers.

Scroll to read our frequently asked questions
What version of your Price & Specification Guide should be using?

Our latest Price & Specification Guide was launched in May 2019 and is titled 2019 v1.

Why is there a £50 additional charge on my order?

All orders under the value of £500 are surplus to a small order transport charge of £50.

What is your current lead time for standard products?

Our standard lead time is 5 weeks (plus delivery), from receipt of a clean order.

What is your warranty period?

All our standard products are covered by a 5-year guarantee from date of manufacture.

Where can I find assembly instructions?

Please contact us at enquiries@connection.uk.com and we will be happy to email you a copy of your requested assembly instructions.

Where can I find CAD files?

All our CAD files are housed on our website. You will find these within the product pages as well as under the Resources section.

I can’t see a product in your current pricelist, can I still buy it?

Please get in touch with our Customer Service team who will be able to advise if the product is still available or suggest an alternative option.

Is there a delivery charge on a specific day?

Our standard delivery service operates Monday to Friday, with deliveries to a customer’s warehouse between 7am and 7pm. Should you wish to guarantee a specific time and day please get in touch with our transport department.

What is the delivery charge direct to site?

Where requested, deliveries can be made direct to site. For specific deliveries with a net order value between £5,000 and £10,000 there will be no delivery charge providing the delivery is made in line with our scheduled tailgate delivery. For deliveries outside of the scheduled delivery a charge of £150 will be added to the order value.

Where can I find product certificates?

Please contact us at enquiries@connection.uk.com and we will be happy to email you a copy of your requested product certificate.

Where can I find product specification sheets and product brochures?

All our product specification sheets and brochures are housed on our website. You will find these within the relevant product pages.

How do I book a visit to one of your showrooms?

Our Showrooms are open Monday to Friday 9am to 5pm. We operate an open door policy, so we welcome you to drop in with no appointment. However  should you wish to book a tour supported by one of our sales team you can book your visit on our website via the Showroom page.

Where can I find information about fabric banding and pricing?

Fabric pricing & banding information is found in our Price & Specification guide within the resources section.  If you don’t have the most recent version of our Price & Specification Guide, please contact us at enquiries@connection.uk.com and we will be happy to assist.

How can I get fabric, wood or metal samples?

Please contact us at enquiries@connection.uk.com with your sample request(s) and we will post the samples to you.

How do I register my project?

Please email us at enquiries@connection.uk.com with your details and we will assign a sales representative to get in touch with you to support your project.

How do I find information about my account discount?

Email us at enquiries@connection.uk.com and we will be able to confirm your account discount.

still not sure?

Contact us and we’ll aim to resolve your query as soon as we can.