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Home / Privacy Policy

Privacy Policy

Flokk Limited (“Connection”) is committed to protecting your personal data. This privacy policy explains how we, Connection, handle the personal data which we hold including the personal data which we collect when you use this website at www.connection.uk.com or otherwise when we collect personal data from you such as if you place an order with us, call or write to us or as a result of face to face interactions, for example if you speak to a member of our sales team.

It also explains your privacy rights and how the law protects you including how we comply with the General Data Protection Regulation (“GDPR”) and other related legislation which relates to the use of personal data.

Additional information may be provided on particular pages of this website for example, on any specific pages where we collect personal data and you should also refer to those. We also operate cookies on our website and information about that is also provided separately in our Cookies Policy.

It is important that you read this privacy policy together with any other statements or fair processing notices we may provide on specific occasions when we collect or process personal data so that you are fully aware of how and why we are using your data.

Data Controller
Flokk Limited is the data controller and is responsible for the use of your personal data. Our full details are set out below.

Contacting us
If you have any questions about this privacy policy including any requests to exercise your data privacy rights, please contact:

Name: Giesela Bailey

Address: Flokk Limited, Unit 4, AAA Park, Leeds Road, Mirfield, West Yorkshire, WF14 0DE.

Email: Giesela.Bailey@flokk.com

Tel: 01484 600 100

Enquiry form: available at https://connection.uk.com/contact

You have the right to make a complaint to the Information Commissioner’s Office (ICO) which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like the opportunity to assist you with any concerns so please contact us in the first instance using the details above.

Your obligations
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you provide us with personal data about any other person, for example any other individuals within your organisation or within your business partners, then you must ensure that you have their consent to pass those details to us and for us to use those details in accordance with this privacy policy. You should also make sure that you bring this privacy policy to their attention.

Third-party links
This website may include links to third-party websites, such as our LinkedIn, Facebook, Twitter, Instagram and Pinterest social media pages. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

Data we collect about you and how we use it
Personal data means any information about an individual from which that person can be identified. It does not include data which has been anonymised such that a person’s identity is removed.

Connection operates on a business to business basis and therefore most of the personal data which it collects form contacts, customers and service suppliers (such as our designers and people who may be interested in working with us) relates to individuals within their roles at the organisations which they represent. We do not deal directly with consumers.

The following table explains the types of personal data which we collect, use, store and transfer. We will only use your personal data as the law allows us to. The categories of personal data which we use include:

  • Identity and Contact Data such as names, titles (including job title) and other identifiers together with business address, email address and telephone numbers. This is the kind of information which we will often collect when you give us your business card.
  • Technical Data including internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, access times, operating system and platform and other technology on the devices you use to access this website. This may also include information about how you use our website.
  • Profile Data such as username and password details.
  • Marketing and Communications Data which includes preferences in receiving marketing from us and your communication preferences.

The table below also explains the purposes for which we use different categories of personal data and the legal basis or bases which we believe applies to those uses. We may process your personal data for more than one lawful basis depending on the purpose for which we are using your data.

Purpose

To open and administer the account which you or the organisation you represent has with us and in order to provide our goods to you, including, for example, to contact you (usually as the key account manager within our customer) with account queries or deal with invoicing as well as for our internal record keeping. We will also need this information to deal with you for providing our after sales service and for more general customer service matters.

Types of personal data used

Identity and Contact Data

Lawful basis for processing

This will be necessary for the performance of the contract that will be in place between us for the sale and supply of goods.
The use of this data is also in our legitimate interest in ensuring that the goods and services we provide are managed, such as to recover debts due to us.

To administer our website, including troubleshooting, data analysis, testing, system maintenance and support and ensuring that information on our website is presented in the most appropriate manner.

Identity and Contact Data
Technical Data
Profile Data

This will be necessary for our legitimate interests in providing and improving our website, in ensuring our website operates properly including use of the interactive features of the website and for network security. This may also be necessary for legal reasons.

To provide you with marketing communications, such as our e-shot newsletter where we may send you information about new products, developments, upcoming CPD seminars and any other information which we think you may find interesting.

Identity and Contact Data
Marketing and Communications Data

This is necessary for our legitimate interest in developing, marketing and promoting our goods and services and improving and developing the overall profile of our business.

To source services (in particular when we engage the services of our designers) and to ensure those providers can perform their obligations to us. In the main, this type of personal data relates to our service providers individually (for example an individual designer we may work with) or the key persons at those supplier organisations.

Identity and Contact Data
Technical Data

This will be necessary for our legitimate interest in both sourcing services and supplies and in ensuring that our providers perform their obligations to us. For example, we may use contact data to manage the relationship with our designers or other providers such as our delivery service provider.
From time to time we may also use this personal data for internal reporting and auditing purposes.

Marketing communications
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact and Marketing and Communications Data to send you marketing communications (including news and updates about our goods, services, and events) by email, telephone or post, in accordance with your marketing preferences. You can ask us to stop sending you marketing messages at any time by contacting us at the details above or by clicking unsubscribe in any email we send.

Opting-out of marketing messages:
If you would like to stop receiving marketing messages from us, you can opt out by:

  • clicking on the “unsubscribe” link in emails
  • contacting us via the details above

We will update our records to ensure you don’t receive unwanted marketing messages. Please note that it may take up to 30 days for this request to take effect.

How we share your data
We do not share your personal data with third parties except in the following circumstances:

  • We may share your data with service providers who support our operations such as our IT systems, website hosts, CRM providers, delivery providers, or email services. These service providers are contractually obligated to protect your data and can only use it for the purposes we specify.
  • We may share your data with third parties for legal reasons, for example, to comply with a legal obligation, or to prevent fraud or misuse of our services.
  • We may share your data if we are involved in a business transaction such as a merger, acquisition, or sale of assets, in which case the personal data we hold will be transferred to the relevant third party.

International transfers
We do not routinely transfer your personal data outside the United Kingdom or European Economic Area (“EEA”), but from time to time, we may engage service providers who operate in other jurisdictions. We will ensure that appropriate safeguards are in place to protect your personal data when this occurs.

How long we keep your data
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we will ensure it is securely deleted or anonymised.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Access your personal data (commonly known as a “data subject access request”)
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing of your personal data
  • Request transfer of your personal data

If you wish to exercise any of these rights, please contact us using the details above. We may ask you to verify your identity before responding to such requests.

If you are not happy with how we process your personal data, you have the right to make a complaint to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues.

Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any updates will be posted on this website with an updated revision date.