English 
French 
German 
Delivery
and Aftercare
Order
Order Acknowledgement Policy
Upon receipt of a clean order, an order acknowledgement will be issued within 48 hours. If additional information is required before the order can be processed, you will be contacted within 48 hours of the enquiry being received. The specific details or documents needed to proceed with the order will be clearly indicated at that time.
Lead Times
Lead Times
Standard products: Our standard lead time is 6 weeks from receipt of a clean order. The lead time will depend on a number of factors including fabric choice and size of order. We recommend that you state a required delivery date on your purchase order.
Special products: Lead times for special options are between 6 and 8 weeks, depending on the nature of the special request. Should an order include both standard and special product, the lead time on all products will default to the longest lead time. Please contact our customer services team or your sales manager for current lead time information. Delivery is in addition to the lead times above and lead times begin once the order acknowledgement is issued.
Delivery
All standard Connection deliveries are made on tailgated vehicles to the designated warehouse of the customer.
The standard delivery service operates Monday to Friday, with deliveries to a customer’s warehouse between 7am and 7pm. Connection delivers to mainland UK postcodes on a fortnightly schedule with the majority of areas delivered weekly at our discretion. On receipt of your official purchase order, an order acknowledgement will be returned to you detailing the week ending your delivery will be made. Our customer services team will contact you between 24 and 48 hours prior to book the delivery in.
Lead Times
Quality and Non-conformance
Very occasionally, things can go wrong but we are committed to rectifying problems as quickly as possible. On receipt of a completed non-conformance form, you’ll be contacted within 48 hours by a Technical Advisor. Within a further 48 hour period, we will propose a course of action that resolves the issue to your satisfaction in the timeliest way possible.
Customer Service
Customer Service
For advice, information or help with any problems related to the products that we provide, customers can contact us by phone or email.
