Contact us Close

Making space that works

We design and manufacture innovative commercial furniture that adapts to the ever-changing ways in which people effectively work and learn. Allowing you to create space that works harder, smarter and altogether better.

After all, we know that space is a critical asset. The way it’s defined influences physical and emotional attitude, creates culture and affects the productivity of those within it. Exactly why we build this philosophy into all of our thinking and all of our products.

Our insight into the needs of modern commercial, educational and public-sector environments gives us an understanding of their evolving working practices. We’ve identified these as Collaborating, Focusing, Meeting and Socialising. These four cornerstones interpret how people work together, seek sanctuary, access technology and share ideas. And by understanding how people work, we can create the space that works around them.

Take a look through our portfolio and you’ll find a collection of dynamic furniture solutions that are agile, intuitive and support the working practices for all sorts of environments from complex office settings to large-scale education projects and everything in between. We love what we do and we love a challenge, so if you need help creating a more effective and productive workspace – a space that works, get in touch.

A very British History

Established in Huddersfield in 1997, Connection is a British brand with British manufacturing at its heart. Having grown from humble beginnings, once creating a limited range of operator and task seating chairs; we are now a large-scale, established designer and manufacturer of a diverse collection of intelligent furniture products.

With over 20 years in the industry, we’ve built our business by establishing great relationships with all our customers through understanding, meeting and exceeding their needs. And as a result, we proudly work with clients and partners in over 50 countries worldwide. We continue to grow from our original home in Huddersfield with our experts working alongside state-of-the-art design, prototyping, production and upholstery facilities.

We’re extremely proud of our business and the ethos behind it – to create space that works. Because it’s more than a statement – it’s intrinsic to who we are and governs everything we do. We aim to deliver excellence in all aspects of our business, scrutinising every detail to craft products with an unrivalled quality. We are Connection.

More than
a promise

We aim to deliver excellence in all aspects of our business here at Connection. Our mode of operation is more than a promise, it’s a charter that we set our stall by and that governs everything we do.

Order acknowledgements

On receipt of a clean order, an order acknowledgement will be issued within 48 hours. Should further information be required to place your order, you will be contacted within 48 hours of the enquiry being received. We will clearly indicate the information that is required for the order to be placed.

Lead times

Standard products: Our standard lead time is 5 weeks from receipt of a clean order. The lead time will depend on a number of factors including fabric choice and size of order. We recommend that you state a required delivery date on your purchase order. Special products: Lead times for special options are between 6 and 8 weeks, depending on the nature of the special request. Should an order include both standard and special product, the lead time on all products will default to the longest lead time. Please contact our customer services team or your sales manager for current lead time information. Delivery is in addition to the lead times above and lead times begin once the order acknowledgement is issued.

Delivery

All standard Connection deliveries are made on tailgated vehicles to the designated warehouse of the customer. The standard delivery service operates Monday to Friday, with deliveries to a customer’s warehouse between 7am and 7pm. Connection delivers to mainland UK postcodes on a fortnightly schedule with the majority of areas delivered weekly at our discretion. On receipt of your official purchase order, an order acknowledgement will be returned to you detailing the week ending your delivery will be made. Our customer services team will contact you between 24 and 48 hours prior to book the delivery in.

Quality & non-conformance

Very occasionally, things can go wrong but we are committed to rectifying problems as quickly as possible. On receipt of a completed non-conformance form, you’ll be contacted within 48 hours by a Technical Advisor. Within a further 48 hour period, we will propose a course of action that resolves the issue to your satisfaction in the timeliest way possible

Customer service

For advice, information or help with any problems related to the products that we provide, customers can contact us by phone or email.

Contact & opening hours

We are open Monday to Friday 8.30am – 5.00pm. Tel: +44 (0) 1484 600 100 Email: enquiries@connection.uk.com

A supplier you can count on

We understand how important it is to ensure a continuity of supply when choosing furniture for commercial projects. That’s why we established a policy to cover our pieces for your peace of mind.

Task, Meeting Chairs and Tables
It is Connection’s policy on task and meeting chairs to have a minimum continuity of ten years with the basic style and framework of the chair. When a decision is made to remove a chair from the company’s portfolio, the product will be available for a minimum of a further five years. However, we do reserve the right under our terms and conditions to continually improve the design and function of our chairs. This is particularly relevant when there are changes to health and safety legislation. The company encorporates these into a programme of continued development.

Soft Seating
It is Connection’s policy on all soft seating and breakout furniture that there is a minimum continuity of five years. When a decision is made to remove a chair from the company’s portfolio, the product will be made available for a further two years.

If you require further information about this policy, please contact: enquiries@connection.uk.com

Taking people & the environment seriously

Corporate Social Responsibility

“In all our core business operations, our aim is to ensure we act ethically and responsibly by adopting best practice within our CSR Policy and this is embedded into all our practices to the benefit of all our stakeholders. We consider these stakeholders to be our employees, shareholders, customers, suppliers and the communities within which we operate.”

 

We are committed to the following core values:

  • To address the needs and aspirations of our employees, whilst considering their health, safety and promoting a good work/life balance.
  • To minimise the environmental impact of our operations and enhance the sustainability of our products.
  • To adopt a good relations strategy with our customers and strive to achieve agreed standards of safety and quality.
  • To ensure we are honest and fair in all our dealings with our suppliers and aim to procure all our goods and services in an ethical manner.
  • To support our communities by being sensitive to their needs, responsible in our operations and through the adoption of charitable causes.
  • If you require further information, please contact: anneliese.bottomley@connection.uk.com

 

Sustainability

“We consider the impact upon the environment throughout all of our processes, from the initial design of the product, through its manufacture and delivery, right up to disposal when it has reached the end of its useful life.”

 

We calculate and hold data on all our products, detailing use of recycled content and recyclability. This information is compliant with the SKA rating criteria.

We encourage our supply chain to gain certification to our complementary credentials such as FSC® and PEFC™, to help ensure that the Chain of Custody path of timber purchased, remains unbroken and that wood products originate from a responsible and sustainable forest.

FSC® license holder number FSC-C023339.
PEFC™ license holder number PEFC/16-37-403.
Please enquire which products can be offered as certified.

We hold both the ISO 9001 Quality Management and ISO 14001 Environmental Management systems standards.